DID YOU KNOW?
Minnesota Department of Human Services
Frequently Asked Questions
Q: Are you a contractor?
A: No. Accessibility Design is a design, consultation, products specification,
and projects management firm. As we've grown and developed our services over the years, we've chosen
not to expand into the contractor function so that we can remain your advocate during the construction
phase of your project. We can, however, draw upon our thirteen years of experience in the industry and
recommend appropriate contractors to bid on your project.
Q: Should we stay and renovate this house or build a new home?
A: You are not alone. We are frequently asked this question during our client's initial
contact with us. It's a complicated question without just one easy answer. That's why we offer a home access
site visit as service. We provide an initial phase of consultation to assist you with this critical decision.
During this site visit, we will review the advantages and disadvantages of staying in your home, construction
opportunities and limitations of your current home, and the pro's and con's of investing in renovation of your
current home versus applying that money to new construction.
While financial considerations are important, we consider your entire situation and make an informed recommendation.
We'll work with you to discover what needs to change, and create a plan to make those changes.
Q: How do we pay Accessibility Design?
A: Accessibility Design uses a letter of agreement to clearly spell out our fees and services
and establish our working relationship with you. Our fees are based on hourly rates according to the service provided.
We have varying rates for design and consultation time, project management time, and administrative and drafting time.
Flat fee and percentage of construction cost agreements can also be established. Fees are billed monthly or by project phase.
Q: How long does an average project take?
A: Project time can and will vary from a few weeks to more than a year based on the services we provide,
the scope of the construction, the level of detail required to convey the design information, the level of prior experience
your team players have, the pace at which decisions are made, and of course, the weather and seasonal elements. See our
catastrophic injury timeline and our worker's
compensation information for general timing guidelines.
Q: We are building a home outside the Midwest five-state service region. Can you still help us?
A: Yes! A plan review is appropriate for your situation. Send us a scaled drawing of the area to be
renovated or the home to be constructed, and we then can have a phone conversation in which we will conduct a short
needs assessment and discuss your project and begin a plan review. We then can remain "on the job" to field any
questions you or your construction and design team may have during the course of the project. Many of our past clients
have found this service to add great value to the success of their project.
Q: We already have an architect and/or contractor/builder. How can you help us?
A: We pride ourselves on being team players and adding strength and reassurance to the decisions you
and all the players on your team make. By having us on board, your contractor or designer doesn't have to have expertise
in the field of access. Plan review; architectural interior, and assistive
product research and recommendations; and site visit services may be helpful to you.
Q: Can you work with my social worker/county waiver program?
A: Yes. Accessibility Design has a strong understanding of county waivered service programs and is
familiar with the necessary process and procedures. Please have your case manager call us, and we can guide them through
this process. We've worked on many of these projects, are trusted by key players involved and have been selected to
participate in more formalized programs offered in the Twin Cities Area. We know how to expedite this complicated process,
and can get the necessary information to your social worker and county review committee in a timely manner.
Q: A family member was recently injured and I think some things need to be changed at home so we can take care of him/her. When should we contact you to assist us?
A: Now! At the point you know that your family member is going to live, but live with disabilities,
we should be contacted. Although the tendency is to wait to make arrangements until the time of discharge, it's best to
allow as much time as possible to avoid rushed decisions and unnecessary stress.
Q: Can we see Accessibility Design's work anywhere?
A: Yes. Several of our past clients have opened up their doors to us to show our new clients examples
of our work and services. Based on the type of your project (for instance, bathroom, kitchen, elevator installation, etc.)
and your geographical location we can arrange a tour or show you photos to demonstrate our competency and gain your confidence.
Q: Can you help us with purchasing products?
A: We help existing clients with products for projects we're working on. We are not specifically product
representatives or vendors, but when asked to, we assist our clients by processing product orders on their behalf. Through our
intimate knowledge of both the project and the assistive product, we assure both the success of the design solution and the
installation of the product.
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